Last Updated: January 15, 2024
Your privacy matters. This policy explains how CasinoTech Pro collects, uses, and protects information when you use our casino gaming software platform.
Information We Collect
We collect information necessary to provide our casino software services:
- Business Information: Company name, contact details, business registration data
- Account Data: Login credentials, user roles, access permissions
- Operational Data: Platform usage metrics, transaction logs, system performance data
- Payment Information: Billing details, payment method data (processed through certified payment gateways)
We do NOT collect or store end-user player data. That belongs to you as the operator and lives in your isolated environment.
How We Use Your Information
Your data serves specific purposes:
- Platform delivery and technical support
- System monitoring and performance optimization
- Billing and invoicing
- Regulatory compliance reporting (when required by gaming authorities)
- Security threat detection and prevention
We never sell your business data to third parties. Period.
Data Protection Measures
Security isn't optional in iGaming. We implement:
- 256-bit SSL encryption for all data transmission
- ISO 27001 certified data centers with 24/7 monitoring
- Role-based access controls with two-factor authentication
- Regular security audits by third-party penetration testers
- Automated backup systems with 99.9% recovery guarantee
Data Sharing and Disclosure
We share information only when necessary:
- Service Providers: Payment processors, infrastructure providers, compliance tools (all under strict NDAs)
- Legal Requirements: Gaming regulators, law enforcement (only with valid legal requests)
- Business Transfers: In case of merger or acquisition (with advance notice to clients)
Your Rights
You control your data:
- Access your information at any time through your dashboard
- Request data corrections or updates
- Export your operational data in standard formats
- Request account deletion (subject to regulatory retention requirements)
Cookies and Tracking
We use essential cookies for platform functionality. No marketing cookies. No cross-site tracking. Just what's needed for the software to work.
Data Retention
We retain operational data for:
- Active accounts: Duration of service agreement
- Transaction logs: 7 years (regulatory requirement)
- Support tickets: 3 years
- Closed accounts: 90 days, then permanent deletion (except legally required records)
International Data Transfers
Our primary servers are in North America. If you operate in jurisdictions requiring local data storage, we offer regional hosting options.
Changes to This Policy
We update this policy as needed. Material changes get announced via email 30 days before taking effect.
Contact Us
Questions about your data? Email our privacy team at [email protected] or reach out through your account manager.
For regulatory inquiries: [email protected]
Last Updated: January 15, 2024
Your privacy matters. This policy explains how CasinoTech Pro collects, uses, and protects information when you use our casino gaming software platform.
Information We Collect
We collect information necessary to provide our casino software services:
We do NOT collect or store end-user player data. That belongs to you as the operator and lives in your isolated environment.
How We Use Your Information
Your data serves specific purposes:
We never sell your business data to third parties. Period.
Data Protection Measures
Security isn't optional in iGaming. We implement:
Data Sharing and Disclosure
We share information only when necessary:
Your Rights
You control your data:
Cookies and Tracking
We use essential cookies for platform functionality. No marketing cookies. No cross-site tracking. Just what's needed for the software to work.
Data Retention
We retain operational data for:
International Data Transfers
Our primary servers are in North America. If you operate in jurisdictions requiring local data storage, we offer regional hosting options.
Changes to This Policy
We update this policy as needed. Material changes get announced via email 30 days before taking effect.
Contact Us
Questions about your data? Email our privacy team at [email protected] or reach out through your account manager.
For regulatory inquiries: [email protected]